EP4: Now to Next Solo Episode: Jason Averbook Answers Your Toughest Questions
In this special solo episode of Now to Next, host Jason Averbook launches a new series — Questions from the Edge — where he takes on the toughest, most forward-looking questions from the community about HR, AI, and the future of work. Throughout the episode, Jason makes it clear: this isn’t an incremental shift — it’s a collapse moment. The winners will be those who design for intent, agent, and workflow rather than clinging to platform, process, and user. He leaves listeners with a powerful reminder: In the AI era, trust is the true competitive advantage. The technology can scale instantly, but belief and confidence cannot.
Key Points
- The market is experiencing a significant reset with the rise of AI agents.
- Software is shifting from being a system of record to orchestrating workflows.
- User interfaces are becoming less relevant as agents take over tasks.
- Trust is essential for successful AI integration in organizations.
- Transparency in AI decision-making is crucial for building trust.
- Organizations must redefine their operating models to adapt to AI.
- Re-skilling without a clear future operating model is ineffective.
- AI adoption should focus on redesigning work, not just replacing jobs.
- Change fatigue is real; organizations must support employees through transitions.
- The future of work requires a shift in how we view technology and human collaboration.
Host Bio:
Jason Averbook is a globally recognized thought leader, advisor, and keynote speaker focused on the intersection of AI, human potential, and the future of work. He is the Senior Partner and Global Leader of Digital HR Strategy at Mercer, where he helps the world’s largest organizations reimagine how work gets done — not by simply implementing technology, but by transforming mindsets, skillsets, and cultures to be truly digital. Over the past two decades, Jason has advised hundreds of Fortune 1000 companies, co-founded and led Leapgen, authored two influential books on the evolution of HR and workforce technology, and built a reputation as one of the most forward-thinking voices in the industry. His mission is to challenge leaders to stop seeing digital transformation as an IT project — and start embracing it as a human strategy.
Follow Jason Averbook:
Substack: https://substack.com/@jasonaverbook X: https://x.com/jasonaverbook LinkedIn: https://www.linkedin.com/in/jasonaverbook Instagram: https://www.instagram.com/jasonaverbook YouTube: https://www.youtube.com/@nowtonextwithjasonaverbook Facebook: https://facebook.com/jasonaverbook
Chapters
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Transcript
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